Speedee Oil - OIL CHANGE: LEAKED ALL OVER MY DRIVEWAY

Roanoke, Virginia 4 comments
Not resolved

I received an oil change from Speedee Oil in Vinton VA.The next day when I arrived home from work at 1pm I noticed two oil leaks in my driveway that were not there previously.

I called my boyfriend over, he checked the oil and told me to not move my car. Call the people that changed it and tell them to come make it right is what he had told me because the oil was so low. After making the call, I was instructed by the employee to buy a quart of oil and drive over. My boyfriend told me to not do that because I would mess my engine up.

I told the people that I could not move the vehicle. I was put in contact with the owner. This man was very disrespectful and not concerned with what I was telling him. I cried on the phone seriously.

I asked him to please come to my residence and see the oil that was leaking and had leaked from my vehicle. To come see the damage in my driveway. He laughed and told me he would have it towed and if it is their fault they would fix it. This upset me.

Whose fault could it be if not theirs'? I did not have any problems before this. I was told it would take a couple of hours. I asked him if I would get a refund.

He laughed again and said, "Is that what this is all about?" No, it's not. The tow driver came and towed my car. I put him on the phone with the owner and asked him to tell him what he saw. He stated how there were no other oil leaks in my driveway and he can see the oil leaking and could tell this was all fresh oil leaks.

My car was towed and fixed. The tow driver told the employee what he saw in my driveway as well. I took pictures with my cell phone and showed the employee. The employee told me that the filter was faulty and he would fix it.

I asked for a refund and was refused. I contacted the Better Business Bureau and was offered a gift certificate for a free oil change. That's not even for the full value that I paid. I do not want a gift certificate.

I don't want to do business with this company. I want my money back. The employee was extremely nice and apologized but the owner and his behavior are just unacceptable. I don't want to do any type of business with this business.

I want the money back that I paid for a service that was not done correctly. My check engine light came on. Probably because of this. It is now several weeks later and I can still smell oil.

My boyfriend put his hand under the thing and showed me the oil that was on his finger. It's not currently low so we figure it was just not all cleaned up from weeks ago when I had the oil change. But It cost me over 4 hours of my time after working 5am to 1pm and getting home and realizing the problem and not getting back in until almost 5pm. Having to have my car towed, my driveway still has the oil damage from the leaks caused by this and now my check engine light came on.

The owner Tom Haas refuses to give me my money back. I have worked customer service for over 26 years now and that was just the sorriest behavior I've ever experienced or even heard of. The employee was great about it but the owner's response to the entire situation is crazy. I know that customers are in fact not always right but for an owner to not admit that someone messed up and simply refund the amount paid in this situation is crazy.

I don't want a gift certificate. I plan to never have this company touch my car again. While I was there getting my car fixed, Another man spoke with me. He was the Manager of a different location.

He apologized and was kind to me as so was the employee. But after dealing with the owner, I want at least the expense that I paid for the oil change back.

It would be wonderful if the man would come see the damage in my driveway and have that cleaned.I know that would not happen but that is what a good manager or business owner would do.

Review about: Oil Change.

Comments

Anonymous
#741381

*** happens.This is what is wrong with America.

One small mistake and you want your whole driveway repaved and your money back. Also what kind of boyfriend lets his girl take the lead on this. He should of handled that.

I can probably guess you used the high pitch whining voice that makes people not want to help you, that is probably why you got a gift certificate instead of help.You also probably wanted your car waxed and polished and your driveway resealed.

Anonymous
#565754

A full refund instead of a free service.If the service is worth the $39 that I paid why give me a gift certificate worth that amount instead of my money back?

After having a problem like this, I don't want these people to change my oil again. Thanks again for your quick response to my problem with this company. You sound like a very busy person. Thanks so much for taking time out of your busy day to address the negative treatment that I received from the owner.

Have a Great Day.Smiles...

Anonymous
#565751

THE APPEARANCE OF THE DRIVEWAY IS NOT WHAT IS WAS.THERE ARE DISGUSTING OIL LEAKS ON MY DRIVEWAY THAT WERE NOT THERE BEFORE.

MY CAR IS STILL SMELLING OF BURNT OIL AND I DID NOT HAVE THAT PROBLEM BEFORE.BUT THANKS SO MUCH FOR YOUR RESPONSE.

Anonymous
#565442

There is no damage to the driveway.They made it good and that is all you can ask.

You are being most unreasonable.

Get on with your life!!!!:cry :cry :cry :cry :cry

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